Frequently Asked Questions
Orders are typically produced within 15 days after the date your store closes. All stores have a banner at the top of the page notifying you when your store will close.
Orders are custom packaged by the player/customer name and then shipped, delivered, or made available for pick-up. Your store will notify you in the message section where you should go to collect your order which was pre-determined by your school/team/business contact.
The items on your store have been carefully chosen by your school/team/business contact based on quality, need and availability. We are unable to add items, once the store has been opened. Please contact your coach or administrator for any special requests.
Youth and women’s sizes are listed in the name of the product. If no gender is specified the item is considered a unisex or men’s adult size. If a specific size isn’t offered, it is not available in that item or was not made available for this store.
Communicate your concern to the sales rep for your order. Their contact information can be found in the bottom left footer of the store site, the welcome message at the top of the store, and also on the PDF flyer that is sent out at the start of the store opening.
Except for product manufacturer flaws, once items have been decorated, screen printed or embroidered, returns or credits cannot be issued. Please make sure you have ordered the correct size and color. Un-decorated items can be exchanged or returned on damaged product only. If you received an item with a manufacturing flaw, please contact your sales rep.
Payments will be processed immediately upon clicking the check out icon.
You will receive an email confirmation after your purchase is submitted. This will assure you that the order has been placed and provide you a receipt of the order and a copy for your records. If you do not receive a confirmation within 5 minutes, please check your spam folder. If you do not receive a confirmation after 5 minutes, please contact your sales rep.
Orders cannot be accepted after the shop close date. This ensures that ALL orders are produced and distributed on time.
First, make sure your credit card is either Visa or MasterCard. Discover is not an accepted form of payment. Next, make sure your billing address matches the address on your credit card. If you are still having trouble, please contact stores@egpromo.com or call 888-235-9960 during regular business hours and we can help process the order over the phone.
Sample items are available in our Kimberly, Neenah and Kaukauna retail stores. We may not have all items in your online store on hand for trying on, however, the sales reps can help you determine a good size selection. Size Charts are also available on most items in you store by clicking the link below the item cost…
…or you can check out the standard size charts, here.
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